Refund policy
At LeaMead, we are committed to ensuring your satisfaction with every purchase of Skirts, Tops, and Pants. If you are not completely satisfied with your order, we offer a straightforward refund policy to make the process as smooth as possible.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, damage, or alteration will not qualify for a refund.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Gift cards
- Items damaged due to improper use or care
How to Initiate a Refund
To start the refund process, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions for shipping the item back to us. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund to your account.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a free return and send a replacement or issue a full refund, including any shipping charges.
Contact Us
If you have any questions or concerns about our refund policy, please reach out to our support team at [email protected]. We are here to help and will respond within 24-48 hours.